Customer Policy

Return Policy

 

Guaranteed Satisfaction:

 

If you have tried a product and it is defective or does not perform satisfactorily, we will provide credit, exchange or refund. It’s your choice.

 

Returns:

WE CANNOT ACCEPT ANY RETURNS WITHOUT PRIOR AUTHORIZATION

To arrange for a return, simply call our Customer Service department or contact your Sales Consultant. The following conditions must be complied with:

  • All returns must be accompanied by a copy of your invoice and a reason for the return.

     

  • Merchandise must be returned in its original container, unmarked, and properly packaged.

     

  • Returned products must have been purchased within the previous thirty (30) days.

     

  • Shortages or errors in shipments must be reported within seven (7) days of invoice date to issue credit (if applicable).

     

Exceptions:

  • Opened handpieces, small equipment, and custom-ordered equipment

     

  • Special order items

     

  • Controlled substances

     

  • Hazardous materials

     

  • Expired products

     

  • Items that cannot be returned to the manufacturer

     

  • Any item marked non-refundable